In keeping with our value of respect, Cuisine On Cue recognises the importance of the privacy of individuals who have dealings with Cuisine On Cue, such as customers and suppliers. The company is bound by the National Privacy Principles, to the extent required by the Privacy Act 1988. This policy outlines how Cuisine On Cue collect, use and manage personal information.

Personal information Cuisine On Cue collects

Cuisine On Cue only collects personal information that is necessary for the company to perform its functions. Personal information that Cuisine On Cue may hold includes the following:

• Name
• Address
• Emails
• Contact details

How Cuisine On Cue uses personal information

Cuisine On Cue uses personal information generally to provide an individual with products and services requested, and to respond to queries. Cuisine On Cue may also use personal information to make an individual aware of Cuisine On Cue 's products and services or offerings provided by Cuisine On Cue.

How Cuisine On Cue stores personal information

Cuisine On Cue maintains strict procedures and standards and takes all reasonable steps to prevent unauthorised access to, or disclosure of, personal information. Cuisine On Cue takes all reasonable steps to protect an individual's information from misuse or loss. Once an individual's information is no longer needed by Cuisine On Cue, reasonable steps are taken to destroy or de-identify it.

Cuisine On Cue contact details

If you wish to comment on or query our privacy policy, or if you wish to make an enquiry regarding any personal information relating to you which may be in our possession, please contact us or phone 07 3210 2281

TENTATIVE BOOKINGS

Cuisine On Cue will hold a tentative booking for a maximum of seven (7) days from the date of the enquiry

PRICES

All prices are subject to change without notice. All prices quoted are exclusive of GST.

CONFIRMATION DEPOSIT

Upon confirmation of your event a deposit of 20% is required to secure your event for your specific date. Cuisine On Cue Terms & Conditions must be signed at this time. Failure to provide a fully signed Terms & Conditions and the relevant deposit on confirmation may result in the release of that date and your event not proceeding.

PAYMENT TERMS

Full payment is required no later than four (4) days prior to the date of the event. Failure to meet these requirements may result in your event not proceeding. Upon confirmation of your event, credit card details must be supplied to Cuisine On Cue, which will be held on file. The client agrees to the use of these credit card details for the payment of any additional charges after the event, only if the client fails to pay on the seven (7) day payment terms. A separate invoice will be sent after the event for any additional charges (beverages on consumption etc). Please note that all AMEX credit card payments incur a 2.5% surcharge and we do not accept Diners.

BREAKAGES

Any missing equipment, breakages and/or damage to equipment supplied by Cuisine On Cue, will be added to your additional charges invoice for payment after the event.

EQUIPMENT USE

Upon request, and subject to approval, Cuisine On Cue may allow suitable equipment items to be left at an event for the use of the client. This will incur a collection fee that will be on-charged to the client. Cuisine On Cue does not accept any responsibility for outside equipment brought onto the premises. Cuisine On Cue does not accept responsibility for any loss or damage of any property belonging to the client or their guests before, during or after an event.

CANCELLATION POLICY

Notice of cancellation must be in writing. A cancellation fee will be incurred, the amount depending will be at the discretion of Cuisine On Cue.

CONFIRMATION OF DETAILS

Menu selection must be confirmed no less than five (5) days prior to any event. Adjusted numbers and dietary requirements are required by close of business no less than four (4) working days prior to the event date. Any changes after this date are subject to approval by Cuisine On Cue.

PUBLIC HOLIDAYS

Events booked on Public Holidays will incur a 20% surcharge on the total invoice. This covers all food and beverage items and staff expenses.

RESPONSIBLE SERVICE OF ALCOHOL

In accordance with the Liquor Licensing Act, Cuisine On Cue reserve the right to refuse alcohol service to minors under the age of 18 and/or those supplying alcohol to minors, and to any person we deem to be intoxicated.

STAFF

Staff costs have a minimum charge of three (3) hours. Staff hours are charged to and from the Cuisine On Cue base in Brisbane CBD. Cuisine On Cue will not accept the harassment of staff by patrons attending an event and reserves the right to suspend service or cancel an event as a result. The client will be liable for the full cost of the event.

CLIENT ACKNOWLEDGEMENT

The client is required to inform all relevant persons involved in the organising of the event, whether colleagues or contractors, of Cuisine On Cue Terms and Conditions.

WASTE DISPOSAL

According to food and health regulations, Cuisine On Cue can not transport rubbish in our vehicles and therefore are required to leave all rubbish on site. Staff will need to be informed of where to leave rubbish on site accordingly.